Privacy Policy
Effective Date: August 01, 2025
Brown Girl Tours (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.browngirltourtt.com (and its subdomains), interact with us on our social media platforms, or use our tour and concierge services (collectively, the “Services”).
By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Services.
1. Information We Collect
We collect both personal and non-personal information in the following ways:
A. Information You Provide to Us When you use our Services, you may provide:
● Name, mailing address, email address, and phone number
● Identification details (e.g., passport number) where required for bookings
● Payment details (credit/debit card information)
● Booking information and travel preferences
● Feedback, reviews, and communication history
B. Information We Collect Automatically
When you interact with our website or social media pages, we may collect:
● IP address, browser type, device type, and operating system
● Pages visited, time spent on the site, and referring website
● Cookies and similar tracking technologies (see Section 7)
C. Information from Third Parties
We may receive information from:
● Travel booking platforms and payment processors
● Social media platforms when you interact with our accounts
● Partner hotels, transport providers, and tourism operators (where bookings involve third parties)
2. How We Use Your Information
We use your personal information to:
● Process bookings, payments, and confirmations
● Communicate with you about your trips, updates, and promotions
● Provide customer support and respond to inquiries
● Improve our website, tours, and customer experience
● Comply with legal and regulatory requirements
We will not sell or rent your personal information to third parties.
3. Sharing Your Information
We may share your information:
● With Service Providers: Such as payment processors, booking agents, and transport providers, who are contractually bound to protect your data.
● For Legal Compliance: When required by law, court order, or government regulation.
● With Your Consent: If you request or authorise us to share your information.
4. Data Security
We take reasonable administrative, technical, and physical measures to protect your information, including:
● Secure servers and encrypted payment processing
● Restricted access to personal data by authorised staff only
● Regular review of security measures
While we strive to protect your information, no method of transmission over the internet is 100% secure.
5. Data Retention
We retain your personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.
6. Your Rights
Under the Trinidad & Tobago Data Protection Act, and in accordance with applicable international laws, you have the right to:
● Request access to the personal data we hold about you
● Request corrections to inaccurate or incomplete information
● Request deletion of your personal data (subject to legal and contractual obligations)
● Withdraw consent to processing where applicable
● Lodge a complaint with the relevant Data Protection Authority
Requests can be made by contacting us (see Section 10).
7. Cookies and Tracking Technologies
We use cookies to:
● Improve site functionality and user experience
● Analyse website traffic and usage patterns
● Remember your preferences
You can disable cookies through your browser settings, but some features of our website may not work properly as a result.
8. Third-Party Links
Our website and social media pages may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top of this page will indicate the last update. Continued use of our Services after changes are posted constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you may contact us:
Brown Girl Tours Ltd
Email: browngirlstourtt@gmail.com
Mailing Address: #8, Selwyn John Avenue, Pineridge Heights, Lopinot Road, Arouca
Phone: 1 868 384 3752